Frequently Asked Questions
- Can I contact VetFix directly?Open or Close
No all contact with VetFix should be through your primary veterinarian at your local practice. They can advise on the next best step.
- My pet has had an operation and the wound looks sore, what should I do?Open or Close
Don’t delay! Most problems can be fixed quickly if treated early. Contact your primary veterinarian at your local practice to get advice on how best to proceed. Still worried? Your vet will contact VetFix and we will advise on the next best step.
- I don’t understand the surgery / disease my pet is going to have, what should I do?
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It is important you understand both the problem and the options available for your pet. All surgery is associated with risk. We do everything to minimise complications but they can happen. On the VetFix website there is a header “Pet Owners” with further information. In addition the section titled “Care Sheets” has more information still. Please also speak with your primary veterinarian at your local practice. If necessary they can arrange for an appointment for you with VetFix to discuss the procedure further or even a telephone conversation to help explain certain aspects. Don’t be afraid to ask!
- I have an emergency! My pet has been run over and broken his leg, can you help?Open or Close
We do not run an emergency service it is again important you contact your primary veterinarian at your local practice. If they are closed they will supply contact details in their area for an emergency out of hours service. Once your pet is stable a decision can be made regarding referral to VetFix.
- How do I find VetFix?Open or Close
Often we come to your own veterinary practice and bring our own equipment. The first port of call should still be your local vet.